Strong encryption techniques are used by AscentChat to protect user information, guaranteeing a private and secure communication space.
AscentChat caters to a diverse range of industries, including e-commerce, healthcare, finance, and more. Our solutions are tailored to meet the unique needs of each sector.
We utilize advanced criteria to qualify leads, ensuring they align with your specified requirements. A qualified lead is one that meets the predefined parameters, increasing the likelihood of conversion.
Our policy is to forward all chats in which the person is seeking help. This way you will know the chat took place should the person attempt to contact you later. Also, we do not want a judgment call on our end to result in a missed opportunity for your practice. Finally, many of our clients like the opportunity to refer non-relevant cases to other colleagues. Non-relevant chats will not be billed to your account.
You will receive an invoice at the beginning of each month detailing all of the previous month’s chats.
There is always going to be a certain amount of delay and we believe most visitors understand this. Also, the time stamps are deceptive and not a true indication of the flow of the chat because it is not uncommon for a visitor or operator to type, erase and retype prior to sending the message to the recipient, causing it to appear as if there was a long delay. Each side is given a “typing indicator” allowing the other side to know that the other party is typing a reply.
Each chat takes place in real time. A chat is much more like a phone conversation than an email exchange and is therefore susceptible to spelling errors and typos. Most visitors who are familiar with live chat understand this.
The time stamps on the chat transcripts are Central Daylight Time (CDT). Once a chat is completed it is reviewed for quality and completeness, then the actual transcript is forwarded to the appropriate recipients within your firm, usually within 5 minutes or less.
We also provide a short summary at the top of the chat transcript that can help the firm quickly determine if the chat is urgent and needs an immediate response.
When a prospect lands on your website that has Live Chat enabled, an operator greets them and engages them in a conversation with the goal of collecting their contact information and reason for contacting your firm. That information is then sent to you for immediate follow-up.
No. We have chat operators available 24/7/365 to greet and chat with your site visitors.
We usually have clients up and running within a few days of signing an agreement.
Yes, you have the freedom to cancel our services at any time without incurring any penalties. We believe in providing our clients with flexibility and satisfaction.
AscentChat provides 24/7 coverage to ensure you don't miss out on valuable leads. Our live chat agents are available round-the-clock, optimizing engagement and conversion during peak and off-peak hours.
AscentChat gladly manages various chat inquiries, such as service requests, and provides you with the transcripts free of charge. Our goal is to offer comprehensive chat support to enhance your overall customer experience.
We have a continuous improvement process in place. AscentChat regularly reviews chat transcripts to enhance system intelligence, ensuring optimal performance and effectiveness in generating leads for your business.
These are chats that without a doubt do not qualify as a legitimate chat that our operations team has preemptively no-fee’d. Oftentimes, these will be chats in which the person has previously contacted your business.
Please keep in mind that the number one objective in each chat is to create an opportunity for your practice. Our operators are trained to gather information about the person’s situation and how they would like to be contacted.
We recommend you contact the chat as soon as possible. Research has shown that when there is a delayed response to a chat the close ratio dramatically goes down. Also, we recommend adding each chat into a database. Even if the chat doesn’t become a client the first time around you never know who they know who might need your services. Our more successful clients make a habit of “reaching out” to all their prospects at least once a quarter. Whether it’s a newsletter, notifying them of a blog posting, or just to say hi. You may be shocked at how many new cases you get simply by reminding people of your services.
We cover your website 24 hours a day, 7 days a week, 365 days a year so you never miss a lead.
We ask different questions depending on the chat, but in general we are trying to get the basics of the visitor’s situation along with their contact information. Our main goal is conversion. We have a specific proven strategy to convert as many contacts as possible.
Once the chat is completed, we immediately send the chat transcript to you via email or text. We can also connect an active chat with your firm using Live Transfer or Instant Callback via phone when certain criteria set by you is met during a chat.
Get reliable assistance with our 24/7 Chat Support Services. Our team is here to help whenever you need it. Reach out to us for personalized support tailored to your needs.
